Join Our Team

Physical Therapist

One-on-one care.  PT-owned practice.  The way it should be.

What Your Days Look Like

• Caseload: Evaluate, diagnose, and treat patients one-on-one across orthopedic, sports medicine, neurological, and pelvic health specialties with manageable daily volume (ramped for newer clinicians)

• Clinical practice: Design and implement individualized, evidence-based treatment plans in our People, Not Protocols care model—with autonomy that grows with your experience

• Collaboration: Partner with fellow PTs, PTAs, physicians, and support staff on complex cases and interdisciplinary rehabilitation care plans

• Continuous development: Engage in ongoing clinical learning through case reviews, continuing education, mentorship (as mentor or mentee), and specialty program development

• Communication: Educate patients and families on treatment plans, home exercise programs, and long-term self-management strategies

• Charting: Complete timely, thorough documentation that supports patient outcomes, billing accuracy, and regulatory compliance

 

What You Bring

• Doctor of Physical Therapy (DPT) or equivalent degree from an accredited physical therapy program

• Active North Carolina physical therapist license (or eligibility to obtain prior to start date)

• For experienced PTs: 3+ years of outpatient clinical experience with strong manual therapy and clinical reasoning skills

• For new graduates: strong foundational knowledge, a self-directed work ethic, and genuine coachability—you take feedback seriously and act on it

• Comfort working across multiple outpatient rehabilitation specialties or developing deep expertise in one

• Clear, honest communication with patients, colleagues, and leadership

• A commitment to evidence-based practice and your own ongoing professional growth

 

Even Better If You Have

• Board certification or residency in orthopedics, sports, neurology, or pelvic health (OCS, SCS, NCS, WCS)

• Experience with dry needling, vestibular rehabilitation, or post-surgical rehabilitation protocols

• APTA membership or involvement in professional advocacy for the physical therapy profession

• Mentorship experience (for experienced PTs) or strong clinical rotation evaluations (for new graduates)

• Interest in contributing to clinical program development or specialty growth initiatives

 

What We Offer

• Compensation: Salary based on experience, specialty certifications, and career stage

• Mentorship & growth: Structured mentorship for newer clinicians; leadership pathways for experienced PTs into senior clinician, specialty lead, or director roles

• Continuing education: Annual CE stipend plus paid time off for conferences, residency programs, and specialty training

• Clinical model: One-on-one patient care in a PT-owned clinic—no double-booking, no assembly-line rehab

• Culture: Collaborative, low-stress environment built around Do What You Love—where every clinician has a voice in how the practice operates

• Coverage: Health, dental, and vision insurance; retirement plan with employer match; generous PTO and paid holidays

• Clinic life: Reasonable hours, no weekend mandates, and a team that respects your time outside the clinic

Patient Experience Coordinator (Remote)

The first voice our patients hear—and the reason they show up.

What Your Days Look Like

• Lead & referral management: Own the full referral and new patient lead pipeline in Second Door—respond promptly, follow up on lost leads, and run proactive reactivation outreach to patients who have dropped off care

• Phone & communication hub: Serve as the primary voice on incoming calls across both clinic locations; handle new patient inquiries, appointment questions, and general clinic communications with warmth, clarity, and professionalism

• Proactive scheduling: Manage and optimize the schedule in Prompt EMR—fill gaps, coordinate waitlist movement, confirm appointments, and flag scheduling risks to the clinical team before they become problems

• Plan of Care compliance: Track and manage provider faxing, signature collection, and plan of care renewals in Prompt EMR—keeping care documentation current so patients stay on track and the clinic stays compliant

• Patient records & chart prep: Maintain accurate patient records, upload scanned documents, and complete next-day chart preparation to ensure the clinical team starts each day ready

• Insurance fluency: Develop working knowledge of insurance benefits, coverage basics, and prior authorization requirements so you can clearly explain what patients can expect—and flag missing or incorrect information to the billing team before it becomes a problem

• AI tool calibration: Work alongside our AI voice agent as it comes online—monitoring interactions, providing feedback, and helping refine how automated touchpoints represent the Kenny & Associates voice

• Team communication: Stay in active communication with the clinical team via Google Chat; coordinate handoffs with in-clinic staff and escalate patient concerns or scheduling issues in real time
  

 

What You Bring

• 2+ year of experience in a front desk, patient coordination, medical office, or customer-facing administrative role (healthcare preferred)

• Exceptional phone presence—warm, clear, and composed under pressure; you’re the kind of person who makes a nervous new patient feel like they’ve already found the right place

• High empathy and patience; you understand that people calling a PT clinic are often in pain, frustrated, or confused—and you adjust accordingly

• Strong organizational skills and follow-through; you don’t drop balls, and when something falls through the cracks, you notice and fix it before anyone has to ask

• Comfort working in EMR or scheduling systems (Prompt experience a strong plus; experience with any healthcare EMR is valuable)

• Proficiency with Google Workspace (Gmail, Google Chat, Shared Drive) for day-to-day team communication and document management

• HIPAA awareness and genuine respect for patient confidentiality—you understand what’s at stake

• Self-directed remote work ethic—you can manage your priorities, stay connected with a distributed team, and get things done without daily oversight

 

Even Better If You Have

• Experience with Prompt EMR or another physical therapy or outpatient rehab EMR

• Familiarity with CRM or patient engagement platforms (Second Door, Salesforce Health Cloud, Hubspot, or similar)

• Familiarity with health insurance basics—copays, deductibles, authorizations—and comfort explaining benefits to patients in plain language

• Comfort with AI-assisted communication tools or interest in learning—you see technology as a tool that frees you to focus on higher-value human work

• Social media savvy—content engagement, basic scheduling, or community management as a secondary skill

• Experience supporting multiple locations or a distributed team remotely

 

What We Offer

• Compensation: Hourly rate based on experience, with full-time W2 benefits

• Remote flexibility: Work from home with occasional in-clinic visits—Triangle, NC preferred but not required

• Real ownership: This role has genuine scope and impact—you’re not answering phones in a queue; you’re managing the front-door experience for a 20-year community clinic

• Forward-thinking tools: Work with modern platforms (Prompt, Second Door, AI voice agent, Google Workspace) at a clinic that invests in the right infrastructure for its team

• Collaborative culture: A tight-knit, low-drama team that communicates in real time and treats your role as essential—not administrative overhead

• Coverage: Healthcare insurance/expense stipend; retirement plan with employer match; generous PTO and paid holidays

Physical Therapy Volunteer Program

Real clinical exposure.  Meaningful hours.  A launchpad for your PT career.

What You’ll Gain

• Clinical observation: Watch Doctors of Physical Therapy treat real patients across multiple specialties in a one-on-one outpatient setting

• PT school hours: Earn and document the observation hours required for PTCAS and DPT program applications, with log verification available upon request

• Professional development: Build communication skills, clinical awareness, and an understanding of what it means to practice physical therapy the right way

• Letters of recommendation: Volunteers who demonstrate consistent professionalism and engagement may request letters of recommendation for graduate school applications

• Community: Join a tight-knit clinic team that invests in the next generation of physical therapists—not just their hours

 

What We Expect

• This is a structured program, not casual shadowing. Volunteers who thrive here are proactive, professional, and genuinely engaged—not just present.

• Proactive contribution: Before observing patient care, complete a minimum of 2 tasks from the volunteer checklist each visit (room prep, equipment organization, supply restocking, etc.)

• Professional conduct: Observe HIPAA guidelines, maintain patient confidentiality, follow dress code, and limit cellphone use to break periods

• Consistent attendance: Commit to the same day and time each week for at least 8 consecutive weeks; give 24 hours’ notice for any absence to Volunteer Coordinator Lynn Miller

• Respectful presence: Follow the therapist’s lead during patient sessions, ask questions thoughtfully, and prioritize clinic flow and patient comfort

• Self-direction: You are expected to take initiative—notice what needs to be done and do it without being asked every time

 

How to Get Started

1. Complete the Volunteer Application.  Includes a confidentiality agreement, HIPAA comprehension form, volunteer agreement, dress code policy, and availability form.

2. Submit Your Availability.  Indicate a consistent day and time you can commit weekly for at least 8 weeks (minimum of 40 total hours).

3. Initial Meeting / Orientation.  Brief in-person or virtual orientation to review policies, expectations, and safety.

4. Receive a Schedule Confirmation.  Your assigned slot will remain consistent for your volunteer period.

5. Stay Connected.  Volunteers are added to our internal list for optional one-time or event-based opportunities throughout the year.

 

Who is a Good Fit

Pre-PT, pre-health, kinesiology, exercise science, biology, or athletic training students who are preparing for DPT program applications. Current DPT observation requirements vary by program—most require a minimum of 100 observation hours. Our 40-hour commitment makes a meaningful contribution toward that goal while giving you depth, not just breadth.